Sending your hats
Once you have paid your fees we will send you an email containing the shipping address details.
All selected hats must be sent by recorded post and arrive at our offices before the date specified in the terms and conditions of the event.
Any import/export taxes incurred must be paid by the designers. If you are sending from outside EU, please make sure you fill in the customs invoice correctly in order to avoid customs delays and charges (only required for shipping from outside EU).
Please take photos of your packaging before sending the box, if there is any damage in transit you will need photos to make a claim.
X Terrace Fashion Ltd. will not accept liability for any damage caused to the hats either in transit or during the exhibition. Please arrange your own insurance if you wish to be covered in the event of damage.
Return of hats
Unsold hats will be returned to you by ourselves, and we will then invoice you for the cost price of the shipping. We will use one of the following couriers: Royal Mail, Parcel Force, FedEx, UPS, DHL, DPD. Unless you request otherwise, your hats will be sent using the cheapest option, including £50 insurance per hat.
Designers who intend to pick up their hat(s) in person from the venue may do so by prior arrangement only as specified in the terms and conditions of the event.
Download a customs invoice here (only required for shipping outside EU).