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London Fashion Home Beauty Christmas Market FAQs

General Questions

 

What is London Christmas Fashion, Home, Beauty Market about? Who organises it?                                

London Fashion, Home, Beauty Christmas Market is a virtual event this year, where participants can list their items on our online platform to sell them. It is one of the best places for Christmas shopping. You can find gifts that will make those special people love you forevermore. The event is organised by XTerrace @xterrace, who has been organising fashion events since 2014.

 

Where can I find information and pictures of your previous events?                                                               

You are welcome to visit londonaccessoryweek.com @xterrace @accessory_week on Instagram and our sister brand pages @thehatcircle @accessory_circle to enjoy some highlights from our previous exhibitions, markets, fashion shows, and pop-up shops!

 

How can I take part in London Christmas Fashion, Home, Beauty Gift Market?                                                 

If you are a designer or brand, you are invited to apply to sell at the Market online. Furthermore, you can list your store or be featured in a social media post, store feature, an interview, product recommendations, or full-page advert as part of our official Christmas Shopping Guide - The Circle magazine! Booking is open now, book soon as spaces are limited.         

                                                                                                     

How do you promote the event?

We promote our events through paid ads on Google, Facebook, Instagram, and our newsletters. We reserve the right to adjust our marketing strategy to focus on certain platforms only according to ad performance. We post daily on X Terrace accounts across Facebook, Instagram, and LinkedIn. We also promote this event through our e-commerce websites TheHatCircle.com, TheAccessoryCircle.com, Pinterest, and newsletters to our subscribers and customers.

Whom can I contact if I have inquiries?

We currently don’t support a phone call service. We are more than happy to answer all the questions you may have over email at shop@xterrace.com If it's outside working hours, we will respond to you when we are back online. We are usually responsive, so you can expect a response within 48 hours, if not sooner.

 

What is the deadline for filling out the Participant Form and setting up Virtual Store?

Participant Form - Please fill it out within 10 days after booking.

Virtual Store - Please set up your store by 1st December 2023. 

Where can I find images of the event?

Event images will be available on the Seller "Confirmed" page. within a month after the event. If you wish to download and use the images, you are welcome to do so but do mention us @xterrace @thecircle.london when posting them on social media.

 

Questions about fees and other financial aspects

 

Can I sell art? What are the acceptable types of products?

Fashion items include clothing, jewellery, bags, eyewear, shoes, watches, scarves, ties, hats, home decor, food and beverages and beauty products for everyone, including pets 🙂 If you are not sure whether your products will be accepted, just drop us a message or email.

Do you take any other commissions or fees besides the participation fees?

A commission of 35% +VAT is payable on all Virtual Market sales. You will receive funds for any items sold (less a 35% commission + VAT). If you have a UK bank account you will receive funds via bank transfer. If you are outside the UK, funds will be sent by PayPal only (please ensure you have an active PayPal account).

 

Do I need to pay to participate?

Yes, all the information regarding payments and other details can be found on Participate Page of our website. Book now! 

How does the payout work?

The payout takes place at the end of every month. All orders that have been delivered to the customer and are past the 14 days return period get added to that month's payout. For example, if a sale was made and the item was delivered to the customer on the 1st of March, and if the customer doesn't return the item after the 15th of March, this order payout will be included at the end of March payout. However, if the day (after 14 days UK legal return period) falls on, for example, the 20th of the month, the payout will be added to the following month.

Are the bookings refundable or transferrable? 

When booking your virtual market spaces or features, once booked, it is non-exchangeable and non-refundable. A lot of work goes on behind the scenes which makes refunds and exchanges not feasible and complex to manage, therefore once your booking is confirmed, please keep a note in your diary and prioritise these dates as refunding will sadly not be offered.

Questions about Virtual Market

 

How long will my items be sold online in the Virtual Market?

As soon as we receive your inventory form and completed the set-up process, you will be given an account to list your products, they will be listed online until the end of January 2024, even after London Fashion, Home, Beauty Christmas Market. You will be given the option to continue running your own store on our e-commerce website after that with a special offer. 

How can I participate if I am not in London?

You don’t have to be in London to participate. You can book Virtual Market listings to sell at London Fashion Home Beauty Christmas Market for only £3+VAT per item (hosted by our partner TheAccessoryCircle.com (accessories, homeware, beauty) or TheHatCircle.com (clothing, hats). You can also participate by listing your store on the London Fashion Home Beauty Christmas Market 2023 Shopping Guide. Here is the link for you to view your options and book.

 

Can I list variations under one listing? I have many colours of the same style.

Yes, you can list different sizes and colours under one listing. Our seller panel has a comprehensive selling function, you can even list them with different prices if a certain size is priced higher than the other.

Is it possible to replace a sold item with a new item in the Virtual Market?

You can replenish unlimited (under your total booked number of listings) items yourself when items are sold through the Virtual Market. 

How can I update my items on the Virtual Market?

After a booking is confirmed, you will be given login details of a store of your own within a few days. You will be able to list your items straight away and start selling! We have a seller guide which will be shared with you.

Questions about Shopping Guide

 

What is a Shopping Guide?

Our Shopping Guide - The Circle Magazine - includes the best selection of brands of the event and their introduction. The printed copies are distributed to London residents in targeted affluent areas in London, and the digital copies are distributed to customers who are on our mailing list. 

 

If you haven't seen an example of our previous Shopping Guide, you can go to the booking information page and scroll down to the end to view it at https://www.xterrace.com/christmas.

How to be featured in the Shopping Guide?

You can book the Feature option here. Our team will get in touch with you when the booking is accepted and confirmed. 

Where can I see a Shopping Guide example?

If you haven't seen an example of our previous Shopping Guide, you can have a look through this link

Feedback or Complaint

Providing feedback?

If you have any feedback, please email us at feedback@xterrace.com

Submitting a complaint?

Should you have any complaint in respect of X Terrace event, you are strictly required to abide to our rules and regulations of X Terrace procedure of complaints by emailing to us the complaints within seven (7) days from the date of expiration of X Terrace event at feedback@xterrace.com.

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