London Christmas Fashion, Home, Beauty Market Terms & Conditions 

  1. The booking of all options is non-refundable and non-transferable unless the London Christmas Fashion, Home, Beauty Market (shortened as LCM below) is cancelled. 

  2. Notwithstanding any provision contained in this Agreement or any information or statement (whether in writing or not) given or made (as the case may be) by X Terrace or its agents or its employees or its servants regarding X Terrace or the success of the event or the successful sales of X Terrace LCM, or footfall, X Terrace makes no representation and gives no warranty in relation to the return of investment by the participants, and all conditions, representations and warranties, whether express or implied by statute or common law or otherwise are excluded. The participants shall be deemed to have taken, at is own expense all necessary steps to ascertain for itself the feasibility of the sales or footfall. The participants shall be deemed to have taken its own risks of investment in participating in the event. The participant shall not be entitled to rescind this Agreement or make any claim for compensation or damages or refund in the commitment fees in consequence of the failure or zero return from its investment and shall raise no requisition, inquiry or objection in relation thereto.

  3. By booking your Virtual Market Space, Market Pitch, Market Space or Shopping Guide Feature, you agree to the LCM Terms and Conditions.

  4. X Terrace reserves the right to remove from any content or product that is alleged to infringe on someone’s copyright. The seller will take full responsibility if any conflicts are caused by this issue. X Terrace reserves the right to remove from any content or product that is alleged to infringe on someone’s copyright. The seller will take full responsibility if any conflicts are caused by this issue.

  5. Information, deadlines, and steps have been gathered on a single page at https://www.xterrace.com/lcmconfirmed. As the page will be updated from time to time, it is the responsibility of the applicant to check and comply with the deadlines. 

  6. LCM will not feature the applicant brand on the website or social media channels if the required Seller Form cannot be completed before 10th November 2022.

  7. All applicants must communicate via X Terrace site Chat or email shop@xterrace.com Direct messages through social media or other channels may not be responded to.

  8. The seller is required and responsible to give the correct Brand name and contactable email address while booking. The applicant will be responsible if the booking information is incorrect.

  9. X Terrace shall reserve the absolute right to utilise any images from the Seller’s or Applicant’s submission on social media, website, and newsletters for promotion and marketing purposes.

  10. The Organiser will issue official tickets of admission and no other form of admission ticket will be valid.

  11. Food and beverages are not permitted on-site at the London Fashion Home Beauty Christmas Market. Only "packaged" foods and beverages are permitted to be sold at the Venue. There is no cooking or preparation allowed. Allergens must be labelled clearly on your stall. The seller is responsible for obtaining the necessary licences and adhering to UK trade standards.

  12. The above applies to all booking options.

Market Pitch Seller Terms & Conditions

  1. An LCM Market Pitch booking is for two days, 3th-4th December.

  2. Items for sale will be displayed in the LCM. You can display and sell as many products as you could fit beautifully on your table during the event.

  3. The market pitch is the surface of the table(s) provided. Items or any additional display equipment cannot be placed on the floor around the table.

  4. The single pitch size is 180 x 60 cm or similar - you may be provided with a table(s) of different dimensions that are equivalent or greater in surface area to a 180 x 60 cm table. The double pitch will consist of 2 adjoining single pitches arranged at the discretion of the organiser. The exact arrangement of tables will not be provided before the event, so sellers need to be flexible in how their displays can be arranged.

  5. The seller would keep all sales, and no commission to be paid to the organiser. 

  6. Fees will be used to cover venue hire (central London, ground floor location), storage, display props, shop staff, staff training, hatboxes, labelling, transaction fees, marketing, graphic design, Shopify online shop listing, management, and other organisation costs.

  7. The Seller is responsible for display props, setup, takedown, and sales of your own products during the event. However, if needed, the organiser can take payment on your behalf, and a transaction fee of 5%+VAT would be charged. Payout within one month after the event. 

  8. The seller is responsible to bring their own logo if required, as individual signage is not provided. Only a table and a chair are provided for each Market Pitch seller. Additional chair request will be considered upon request made prior to the set deadline. 

  9. One staff is recommended to be at the pitch, as it will give you enough space to store more products for replenishment. However, if you wish to bring another staff, 2 is the maximum allowed. Please email us to request an additional pass before 30th November 2022. 

  10. No Seller shall undertake any electrical, plumbing or other service installation without the prior written permission of the Organiser.

  11. No Seller shall pin, stick or attach anything to walls, pillars, or ceilings of the event venue, or otherwise alter or damage the event venue in any way.

  12. No Seller shall display products, etc. of a corrosive, dangerous, explosive, inflammable, noxious, obscene, defamatory or illegal nature. All displays and advertisements must satisfy and/or comply with any applicable legislation and all relevant codes of practice, including (without limitation) the British Code of Advertising, Sales Promotion and Direct Marketing and the Direct Marketing Association Code of Practice, or such other regulations, laws or guidelines as from time to time may be applicable.

  13. Only packaged food and drinks are allowed to be sold at the market. On-site food and beverages are not permitted. At the venue, no cooking or preparation of any kind is permitted. Allergens must be clearly labelled on your stall. You must have the required licences and meet trade standards. More information can be found at https://www.gov.uk/food-business-registration. Alcoholic drinks are not permitted to be sold to anyone under age of 18. It is the seller's responsibility to check ID.

  14. Any items not meeting with the approval of the Organiser (whose decision shall be final) will be removed from the event by the Seller at the request of the Organiser or by the Organiser. If the Seller shall fail to comply with any such request, the Seller shall pay to the Organiser on demand all costs incurred in connection with the removal, storage and return to the Seller of any items so removed.

  15. The Organiser reserves the right to restrict the display, demonstration or the running of mechanical or other equipment which the Organiser may in its opinion consider to be a nuisance to other Sellers, including such equipment as lights, loudspeakers, microphones, amplifiers, musical instruments etc.

  16. Sellers shall ensure that no apparatus presents a fire or safety hazard.

  17. In accordance with the usual fire and safety regulations, all packing crates and packing materials must be removed from the event areas prior to the opening of the event. It is the responsibility of the Seller to see that this is done.

  18. The pitch allocation is at the discretion of the Organiser. The Organiser has the right to move pitches to ensure the best experience.

  19. There will be no refreshments provided to sellers. It is the seller's responsibility to make the arrangement according to their own needs.

  20. No smoking or electronic cigarettes are permitted at the event venue.

  21. No representative of a Seller will be admitted to the event without producing to the gate officials the Seller’s pass issued to him by the Organiser. In the event of such a pass being transferred or otherwise disposed of, it will be immediately forfeited and no further pass will be issued in its place. The Organiser reserves the right at its discretion to withdraw the pass issued to any person if complaints have been received concerning his conduct. The number of free passes issued to a Seller is at the discretion of the Organiser.

  22. The Seller shall not cause or permit any damage to the event buildings, event Venue or any part thereof or to any of the fixtures and fittings therein which are not the property of the Seller and shall not alter or interfere with the structure of the event buildings of the event venue.

  23. The Seller is responsible for the general health and safety associated with its stand and demonstration.

  24. The Seller shall do nothing to jeopardise the current insurance policies or the licences of the Landlord or the Organiser, and the Seller shall in all cases comply with any requirements of the Authorities. 

  25. Fireproofing: All display materials must be fire-resisting or treated to be fire-resisting to the current and relevant British Standard and must be installed in compliance with the regulations relevant to the event Venue and Authorities, and to the Organiser’s satisfaction.

  26. Dangerous Substances and Naked Lights: Explosive, radioactive, highly inflammable or other dangerous substances may not be exhibited or brought into the event, nor may naked lights or lamps be used during the period of the event or the periods of fitting up and dismantling, without the prior written consent of the Authorities. Under the Control of Substances Hazardous to Health Regulations 2002 (COSHH) event stands are considered to be a workplace. Where practicable COSHH regulated products should not be used. When COSHH regulated substances are used, the Seller should ensure that a COSHH assessment has been carried out prior to its attendance at the event and that the substances are correctly handled, stored, and used to avoid the risk of accident or injury to Sellers, demonstrators, visitors or any other person on the premises, and must produce such assessment to the Organiser on demand.

  27. Laser equipment may not be used or exhibited without the prior written consent of the Organiser. This consent is subject to the approval of the Authorities and the Organiser reserves the right to pass on to the Seller any inspection fees charged in connection with this.

  28. The Seller is responsible for arranging its own car parking.

  29. Up to 30 items per pitch listed on TheAccessoryCircle.com or TheHatCircle.com as soon as the booking is confirmed, until 31st December 2022. You will be notified when an item is sold and provided with the customer details for shipping. Payout after one month.

  30. Each pitch can contain either a table or a cloth rail. If the seller intends to use a cloth rail, it will be the seller's responsibility to bring his own cloth rail, and no table will be allowed in the space.

  31. By setting up your Virtual Market, you agree to the Virtual Market Seller Terms & Conditions below.

Market Space Seller Terms & Conditions

  1. An LCM Market Space booking is for two days, 3th-4th December.

  2. The minimum order is for 10 product spaces. Spaces are available on a first-come-first-served basis. One space is meant for one product.

  3. Items for sale will be displayed in the LCM.

  4. You may send 3 extra items to replenish when items are sold at the Market. We will put one out when one is sold. Any extra replenish items excluding the 3 mentioned won't be displayed. If a seller sends more items than booked spaces, an administration cost of £50 will incur.

  5. Sellers must fill in the inventory form on the website (as instructed on the participant information page before the deadline), a Word version inventory form (link to download in the shipping instructions) is also required to be printed and sent together with the items. 

  6. Market Space items must arrive at our offices before 15th November 2022. Any items arriving after the date may not be accepted. It will not be possible to bring your items directly to the venue, as we need to plan in advance for labelling and display.

  7. Any import/export tax, VAT, duty, or levy incurred, or imposed by any border authorities must be borne and paid solely by the designers within 5 days of notification by the Customs authorities or by X Terrace. X Terrace will notify you of any charges as soon as possible after they are received. Please make sure you fill in the customs invoice/declaration forms correctly to avoid any customs delays and charges or duties imposed.  Boxes should be clearly marked ‘Temporary Admission’. X Terrace shall not be liable for any tax, duty, levy, or charges imposed in respect of the item(s) or product(s). In cases where the tax, duty, or levy has been paid on account by the shipping company and charged to X Terrace, X Terrace will hold any items to which the tax, duty, or levy applies in lieu of payment until the applicant has settled the account.

  8. Each item should be sent with a securely attached label that states the brand/designer name, product name, and product price in GBP. Labels must be attached to the items before they are sent to us. In such cases that the items are not labelled properly, an extra charge of £50 will be incurred for admin costs.

  9. For items sold at the event, you will receive funds for any items sold (less a 25% commission, plus VAT). If you have a UK bank account you will receive funds via bank transfer or PayPal. If you are outside the UK, funds will be sent by PayPal only (please ensure you have an active PayPal account).

  10. Fees will be used to cover venue hire (central London, ground floor location), storage, display props, shop staff, staff training, hatboxes, labelling, transaction fees, marketing, graphic design, Shopify online shop listing, management, and other organisation costs.

  11. Items for sale will also be displayed on the Virtual Market of LCM on TheAccessoryCircle.com or TheHatCircle.com website (depending on your product category) as soon as the booking is confirmed until 31st December 2022, you will be able to list the items (same number of items as the Market Spaces you booked) under your own store. You will also enjoy a complimentary store (no joining fee of £50) and your Designer Profile on the website.

  12. By setting up your Virtual Market, you agree to the Virtual Market Seller Terms & Conditions below and The Hat Circle and The Accessory Circle seller T&Cs.

  13. Unsold items will be returned to you by ourselves, and we will invoice you for the cost price of the shipping. We will use one of the following couriers: Royal Mail, Parcel Force, FedEx, UPS, DHL, DPD. Unless you request otherwise, your items will be sent using the cheapest option, including £50 insurance per item. If your products are jewelleries, return shipping can only be insured for up to £250 as that is the maximum value for insurance accepted by the courier service we use. You agree to pay for return shipping, and we will invoice you for the cost price. You are to pay any return freight charges, costs, and expenses within 7 days of the invoice date, failing which the items or products shall be donated to a charitable organisation or disposed of at the absolute discretion of X Terrace. A transaction fee is included in the return shipping charges invoice.

  14. Designers who intend to pick up their items in person may do so on the last day of the event, from 4 - 5 pm only. If you do not come at this time, we cannot guarantee the return of your item on the day as we will be moving all unsold items to our offsite storage.

  15. X Terrace Fashion Platform will not accept liability for any damage caused to the items either in transit or during the shop, or for any injury caused by the items to the public. Please arrange your own insurance if you wish to be covered in the event of damage.

  16. The items will be handled with care, the decisions regarding the display of items lie with us and they will be final. Designers are not to place requests for positioning the products in a particular place.

Features in Shopping Guide Terms & Conditions

  1. X Terrace reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services.

  2. X Terrace further reserves the right to alter any and all fees from time to time, without notice.

  3. The Applicant shall be liable to pay all applicable charges, fees, duties, taxes, and assessments for availing of the Services. 

  4. X Terrace reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service.

  5. X Terrace acts only as a listing platform, it shall not have any liability whatsoever for the Applicant as regards the standards of services provided by the Applicant. In no circumstances shall X Terrace be liable for the services provided by the Applicant. 

  6. The information/description provided by the Applicant for the event must be accurate and should not be misleading, the Applicant is liable for any consequences resulting from this.

  7. Once you have made your booking and completed the payment, a form will be sent to you for you to fill in your brand information and logo. Forms must be filled in by 25th June 2022 at the latest. Forms received after this date may not be processed in time for the start of the sale period.  

  8. The Applicant is obliged to submit information and required imagery before the deadline. Any delay X Terrace has the right to not include in the publication. And in situations like this, refunds will not be issued. 

  9. The Applicant is required to verify the accuracy of all information on their own before submitting it to X Terrace for publishing. Submission will not be sent for approval, X Terrace does not hold responsibility for any wrong information submitted by the applicant. 

  10. X Terrace reserves the right to remove or change any information or image provided by the Applicant in its sole discretion without prior notice. 

  11. X Terrace reserves the right to edit and select the imagery and text to go into the publication, to ensure the best outcome. 

  12. The Applicant acknowledges and agrees that they shall not provide or distribute any content that is protected by copyright or other proprietary rights of a third party, without obtaining the permission of the owner of such right.

  13. Under no circumstances will X Terrace be held responsible or liable in any way for any refund request from the customers.

  14. X Terrace will instruct the customer to contact the Applicant directly and the Applicant holds full responsibility to initiate the refund request between the customers and X Terrace.

  15. X Terrace reserves the right to remove from the listing any content that is alleged to infringe on someone’s copyright. And in situations like this, refunds will not be issued. 

  16. X Terrace reserves the right to distribute the publication as a complimentary gift for marketing activities or sell it without prior notice. Applicants are allowed to use only the pages featuring the brand and the cover for promotion purposes, but they need to seek permission to distribute the publication to any other audience. 

  17. If you book before 3rd October 2022, we will include the features in Issue 4 of the Shopping Guide and the guide will be distributed to London Fashion, Home Beauty Christmas Market 2022 visitors. If you book their features after that date, you will be featured in issue 5 of the Shopping Guide, and that will be distributed at our next event in 2023.

  18. The brand that booked to be featured in the shopping guide will receive one free copy of the shopping guide. In any case, if the brand wishes to receive extra copies, it would incur an additional £3 per copy. The shipping fee for both the free copy and extra copies is not included will be covered by the seller/participant. 

Virtual Market Seller Terms & Conditions

  1. The minimum order is for 10 online spaces.

  2. Commission of 35% +VAT is payable on all sales.

  3. You will receive funds for any items sold (less a 35% commission and VAT). If you have a UK bank account you will receive funds via bank transfer. If you are outside the UK, funds will be sent by PayPal only (please ensure you have an active PayPal account).

  4. Items for sale will be displayed on the Virtual Market of LCM on TheAccessoryCircle.com or TheHatCircle.com website dedicated zone as soon as they are approved, and will be removed by 31st December 2022. The Accessory Circle and The Hat Circle sell items through not only its website but also, Facebook, Instagram, Google Shopping,  Etsy, and Pinterest sales channels, some items might not be accepted by these channels if any of the descriptions, titles, images violate their policy.

  5. By booking the Market Spaces and owning your own store, you agree to The Hat Circle and The Accessory Circle seller T&Cs. 

  6. Once you have made your booking and completed the payment, our team will be in touch to provide login details for you to upload your brand logo, and add a brand introduction to your own Designer Profile on TheHatCircle.com, or TheAccessoryCircle.com. You must list your items by 15th November 2022 at the latest, so LCM customers can shop your products.

  7. After items are sold, you can list new products or the same products to replenish on the website. If you wish to list more than what you have originally booked, please contact us to be invoiced for more listings.

  8. Sellers represent and warrant that the products listed on the Websites are genuine, authorised, and legitimate, do not infringe the Intellectual Property Rights of any third party, and do not violate any applicable and prevailing laws and/or norms. Sellers shall immediately furnish evidence upon request that the seller is the owner and/or is permitted and/or authorised to use intellectual property rights embedded in or used in conjunction with the products listed on the website. 

  9. For products in the Virtual Market online shop, we will help to set up the default shipping rates. Sellers should factor in additional shipping costs when deciding on product pricing. If you wish to offer free shipping or set up different shipping costs for different regions, you can do so in the seller panel, you do not need to notify us. 

  10. You are obligated to use a shipping company that provides a tracking system and you must inform the tracking number using the seller dashboard system, so the customer receives notification and will be able to track their orders. Please ship the order within three business days after the date of the order confirmation. If the seller fails to do so, the organiser reserves full authority to give the option to the Buyer to cancel the transaction before the Product has been shipped. LCM, The Accessory Circle (shortened as TAC in below), The Hat Circle (shortened as THC in below) and X Terrace shall not be responsible or liable for any losses or damages to the corresponding seller due to such cancellation. 

  11. If you fail to ship the Product within 7 days or the Product was not received by the buyer due to reasons not attributable to the buyer, such as delivering to the wrong address, you shall bear all liabilities relating thereto. If any transaction is cancelled due to reasons attributable to the seller, e.g. unavailability of the Products, LCW & TAC & THC may take necessary actions against the seller. the organiser may, at its option, provide overseas delivery services and other services relating to delivery in association with third-party service providers. The delivery method and provisions stipulated in this Article, will comply and be in accordance with the Policies as determined by the organiser. In the event of any express conflict or difference (s) between this Article and the Policies, the participant hereby agrees with the organiser that the Policies shall PREVAIL.

  12. Should any item(s) be lost or damaged during transportation, the seller shall be totally responsible and liable to resolve the lost or damaged item with the buyer, and a replacement is sent to the buyer within five (5) working days.

  13. Should any customer contact you to return a product to the seller, you will be informed by an email via the system, and thereafter the seller is to confirm that a return process should be initiated and further notify the organiser within 2 (two) working days upon receipt of the returned product.

  14. For any items sold via the website, you will receive a notification with the customer's shipping details for you to fulfil the orders.  

  15. For products in the Virtual Market online shop, we will be using a default global shipping rate of £20. Sellers should factor in additional shipping costs when deciding on product pricing. If you wish to offer free shipping or set up shipping for different regions, please get in touch for a detailed guide on how to do this.

Brand Logo on the Backdrop Feature Terms & Conditions
  1. Payment of fees must be made when booking the space.

  2. X Terrace reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services.

  3. X Terrace further reserves the right to alter any and all fees from time to time, without notice. 

  4. You are required to supply 1 clear image of your logo in png format (not smaller than 1MB and no larger than 2MB). Failing to submit before the deadline would result in no feature on the backdrop. In events like this, no refund will be issued.  

  5. X Terrace shall reserve the absolute right to utilize the logo for promotion and sales and marketing of the exhibited brand.

  6. X Terrace reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service.

  7. X Terrace acts only as a listing platform, it shall not have any liability whatsoever for the Applicant as regards the standards of services provided by the Applicant. In no circumstances shall X Terrace be liable for the services provided by the Applicant. 

  8. Once you have made your booking and completed the payment, a form will be sent to you for you to fill in your logo. Forms must be filled in by 3rd October 2022 at the latest. Forms received after this date may not be processed in time to add the logo to the backdrop. 

  9. The logo provided by the Applicant for the event must be accurate and should not be misleading. 

  10. The Applicant is required to verify the accuracy of the logo on their own before submitting it to X Terrace for publishing.

  11. X Terrace reserves the right to remove or change any logo provided by the Applicant at its sole discretion without prior notice. 

  12. The Applicant acknowledges and agrees that they shall not provide or distribute any content that is protected by copyright or other proprietary rights of a third party, without obtaining the permission of the owner of such right.

  13. X Terrace reserves the right to remove from the listing any content that is alleged to infringe on someone’s copyright.

Ticket booking and use Terms & Conditions

All tickets to the London Christmas Fashion, Home, Beauty Market (LCM), are subject to these terms and conditions.

 

In these terms and conditions, the ‘LCM’, ‘we’, ‘us’ and ‘our’ refers to the Trustees of the London Christmas Fashion, Home, Beauty Market.

 

In booking a Ticket, or using a Ticket regardless of whether you were the person who booked it, you understand and agree that:

  • You will not be allowed to enter the event without a valid Entry Ticket.

  • Your ticket is valid only for the number of person(s), the date and/or the entry time slot stated on the ticket’s face.

  • During your visit, you must retain your ticket safely for production on demand by our representative(s).

  • Your ticket cannot be refunded or exchanged (except as set out in our Cancellation policy below). If you are unable to visit the event because of illness or suspected illness, or because your attendance has been affected by travel restrictions, please contact shop@xterrace.com.

  • Your visit to the event is at all times subject to any notice to visitors we post on our premises and to the direction, supervision and guidance of our staff, which may include directions in relation to health and safety and, in particular, to the prevention of the spread of the Covid-19 through social distancing and the wearing of personal protective equipment

  • Your ticket is subject to our Resale policy below.

We reserve the right, at our sole and absolute discretion, to refuse to allow you to enter the event and/or escort you from our premises if, in our judgment, you breach any of these terms and conditions (including if you arrive outside the date and time slot stated on the face of your Ticket), and in such case, we shall have no liability to you.

 

We also reserve the right, at our sole and absolute discretion, to:

 

  • alter our advertised arrangements for opening and admission to the event;

  • cancel any Ticket without notice; or

  • close the event (or any part thereof) without notice,

 

And in any such event (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your Ticket.

For the avoidance of doubt, nothing in these terms and conditions shall limit our liability to you for death, personal injury or fraud, or any other liability that cannot, as a matter of law, be excluded or limited.

 

This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.

 

Resale policy

 

If a Ticket is resold or transferred for profit or commercial gain by anyone other than us or one of our authorised sub-agents, then that Ticket will be void. If you attempt to enter the event with a ticket that has been resold without the LCM’s written consent, you may be refused entry to, or ejected from, the event and no compensation will be payable to you by us.

 

Cancellation and refund policy

It may be necessary for some circumstances for LCM to cancel your Ticket. If we have to cancel a ticket you booked in advance (or to cancel a day of an event for which you have booked an event ticket), we will attempt to contact you to arrange an exchange or refund of your ticket. This contact will be in the form of an email, so you are advised to check your email inbox before visiting the event to avoid an unnecessary journey should your ticket be cancelled. If an alternative visit date cannot be arranged, LCM will then refund the full price paid, if any, for your Ticket.

 

E-tickets

 

Booking e-tickets

 

When booking a Ticket electronically through this website (an ‘e-ticket’), in addition to agreeing to these terms and conditions, you are also agreeing to the Standard terms of use of this website.

 

Classes of e-ticket holders

 

The following definitions will apply to e-ticket sales from the LCM website:

 ​

  • Adult/General: a person aged 16 years and above

  • Concession: 1) a person aged 60 years or more, 2) an adult who shows a valid photographic student ID 3) a person aged from 0 years old to 15 years old (inclusive)

 

Receiving your e-ticket

 

Once your online booking has been confirmed an order confirmation will be sent to the email address you specified. This will contain a link to allow you to download your e-tickets.

 

It is your responsibility to check prior to booking that the information you have supplied to us with regards to your e-ticket requirements is accurate. We are only responsible for issuing e-tickets in accordance with the information you provide.

The date, time slot or event for which an e-ticket has been booked cannot be changed once the booking is complete. Payments for e-tickets are non-refundable (except as set out in our Cancellation policy).

 

Using your e-ticket

 

E-tickets are valid only for the date, entry time and/or event stated upon them.

 

On arrival at the event, the following will be required in order to validate an e-ticket booked through the X Terrace website:

 

1) Appropriate proof of entitlement to any discounted rate claimed (such as NUS card or pension booklet) for each person to be admitted with the e-ticket; and

2) A legible printout of your e-ticket or the display of this on your mobile device.

These terms and conditions were last updated in June 2022. We may update these terms and conditions from time to time.

E-Cigarette Seller Booking Terms & Conditions

1. The seller responsible for the e-cigarette is not lit/activated, even for demonstration purposes, as this could trigger the alarm. If any are lit/activated the stall will be shut down.

2. The Tobacco and Related Products Regulations 2016 (TRPRs) set out rules covering e-cigarettes.
e-cigarette tanks are restricted to a capacity of no more than 2ml. This, as advised by experts is approximately 600-800 puffs.  As a rule of thumb if products contain more than 1000 puffs it is likely that the tank size is more than the legal limit.

3. Nicotine strength should not be more than 2% or 20mg/ml.

4. If a refill bottle, the volume should not be more than 10ml.

5. All vape products are required to have been notified to the MHRA (Medicines and Healthcare Regulatory Authority).

6. The nicotine liquid should not contain any additives or ingredients such as caffeine or taurine. 

7. The product shouldn't bear any trademarks or associations.

8. Only products with the following health warning 'This product contains nicotine which is a highly addictive substance' with the warning appearing on the front and back of the packet and covering 30% of that area, can be legally sold in the UK. Only these exact words can be used, any other wording would be considered non-compliant, or the product is not intended for sale in the UK.

9. Vape products contain nicotine; it is illegal for them to be sold to anyone under the age of 18.